To learn the details of the payment terms between the Client and Knowledge Services and Knowledge Services and you, contact your Managed Service Provider
Timesheets are entered by end of business Friday. Timesheets are approved by hiring managers on Monday. APPROVED timesheets are invoiced in dotStaff™ at 4:00pm EST on the date of invoicing
Be sure to review the Program specific invoicing cycle. It could be weekly, semi-monthly or monthly.
The client pays Knowledge Services. Knowledge Services pays the Vendor, less the dotStaff™ fee
1. Login to dotStaff
2. Select Receivables Center > View Invoices
3. Locate the Invoice of interest:
- The numbers listed in the Invoice Number column reflect the Client/dotStaff™ invoices and will not correspond to your staffing agency’s invoices
- The Invoice Date will reflect the previous week’s pay period. (Check with your MSP to determine the client’s payment cycle, either Sunday-Saturday or Monday through Sunday, weekly, bi-weekly, monthly etc.)
- The Status column will indicate the stage to which an invoice has reached:
- Invoiced = The client has been invoiced by Knowledge Services
- Paid = The client has been invoiced by Knowledge Services and has paid Knowledge Services
- Complete = The client has been invoiced by Knowledge Services, paid Knowledge Services, and Knowledge Services has paid the vendor
- When the status has reached the “Paid” stage, the Expected Payment Date column will note when payment is likely to be made to the Vendor by Knowledge Services
- At the “Complete” stage, both the Vendor Payment Date and Vendor Payment Number columns will be populated. The details in these fields confirm that payment has been made to the Vendor