The status of an invoice determines how and when a credit is Processed
Review each status to determine how a credit will be processed:
- Invoiced: The credit will be auto-appliied at the time Knowledge Services receives payment from the Client
- Paid: The credit will be auto-deducted from the Vendors next payment. This may or may not cancel out on the payment to the vendor. It will depend on the time in which the credit was created in dotStaff and whether the Account Team at Knowledge Services has already processed payment to the vendor, regardless of the status of Complete appearing
- Complete: The credit will be auto-deducted immediately on any furture payments until all credits are collected. This means the vendor might not receive payment if there are an abundance of credits processed at one time on Completed invoices
Reach out to the Managed Service Provider for additional information